Reignite Events & Retreats Cancelation Policy

Running a retreat operation involves careful planning, and while we strive to be flexible, it’s essential to understand our booking and cancellation policies for all of our Retreats.

Our Refund Policy:

As commitments to venues and service providers are made well in advance, all payments and deposits are considered final and non-refundable unless otherwise stipulated by applicable Consumer Protection legislation. Consequently, no refund will be issued upon the cancellation of your Retreat registration.

1. Retreats Based In Australia:

1.1 Providing More Than 28 Days’ Written Notice: If you are unable to attend your scheduled retreat and provide us with written notice at least 28 days before your scheduled Retreat date, you may apply the initial booking cost you paid as credit towards a future retreat date (within 6 months of your existing booking), subject to availability.

1.2 Providing 14-28 Days’ Written Notice:  If you are unable to attend your scheduled retreat and provide us with written notice at least 14 days but no more than 28 days before your scheduled Retreat date, you may apply the initial booking cost you paid as credit towards a future retreat date (within 6 months of your existing booking), subject to availability. Additionally, a transfer fee of 15% of the booking fee will be applied.

1.3 Providing Less Than 14 Days’ Notice: Transfers are not possible within 14 days of your scheduled Retreat date. In cases of sudden illness preventing attendance, we require a Doctor’s certificate to be emailed to info@reignitelife.com. If you are unwell, your booking credit can be transferred to a future retreat date within 6 months of your existing booking, subject to availability. Additionally, a transfer fee of 15% of the booking fee will be applied.

1.4 Credits: Please be aware that we do not retain or hold credits.

1.5 Transferring your booking to a Third Party:

You may be eligible to transfer your booking to a third party, subject to approval by Reignite. Transferring to a third party follows a specific protocol as outlined below:

Timing Restrictions: Third-party transfers must be initiated no less than 14 days from your scheduled retreat date. Transfers within 14 days of your retreat booking date are not possible.

Initiating the Transfer: To initiate a third-party transfer, contact us in writing at info@reignitelife.com. Request a Booking Transfer Form.

Form Submission: Complete the Booking Transfer Form ensuring it is signed by both the existing Retreat Guest and the third party assuming the booking. Send the completed form back to info@reignitelife.com.

Review Process: Reignite will review the third party transfer request and provide a response within 5 working days from the receipt of the completed Booking Transfer Form.

Approval and Fee: Subject to approval, an AU$200 booking transfer fee will be applied.

1.6 Booking Change Limitation: Each booking is eligible for only one transfer or change. Once a booking has been transferred to a third party or otherwise modified, no further changes or transfers will be permitted. It is important to note that only a single modification is allowed per booking.

2. Retreats Based Outside of Australia:

For all Retreats that are operated outside of Australia, booking dates are final. We do understand that there can be instances where life gets in the way. Therefore, our policy focuses on providing some flexibility, such as transferring the booking to a third party. For added peace of mind in unforeseen circumstances, we strongly recommend securing a comprehensive travel insurance policy that covers potential changes to your travel plans, ensuring you’re well-protected.

Please see our Third Party Transfer option below:

2.1 Transferring your booking to a Third Party:

You may be eligible to transfer your booking to a third party, subject to approval by Reignite. Transferring to a third party follows a specific protocol as outlined below:

Timing Restrictions: Third-party transfers must be initiated no less than 60 days from your scheduled retreat date. Transfers within 60 days of your retreat booking date are not possible.

Initiating the Transfer: To initiate a third-party transfer, contact us in writing at info@reignitelife.com. Request a Booking Transfer Form.

Form Submission: Complete the Booking Transfer Form ensuring it is signed by both the existing Retreat Guest and the third party assuming the booking. Send the completed form back to info@reignitelife.com.

Review Process: Reignite will review the third party transfer request and provide a response within 5 working days from the receipt of the completed Booking Transfer Form.

Approval and Fee: Subject to approval, an AU$300 booking transfer fee will be applied.

2.2 Booking Change Limitation:

Each booking is eligible for only one transfer or change. Once a booking has been transferred to a future date, to a third party, or otherwise modified, no further changes or transfers will be permitted. It is important to note that only a single modification is allowed per booking.

3. Force Majeure: If any Retreat cannot proceed due to a force majeure event, you’ll have the option to use your booking credit towards a future Retreat date. For force majeure details, please refer to our force majeure policy outlined in our EVENTS TERMS & CONDITIONS HERE>>>.